Any questions related to accessing the commerce portal. This includes resetting passwords, requesting login information, or figuring out the next steps in getting your account setup.
Any questions pertaining to the funding of a particular loan. This includes inquiries about why funds for a loan are being held, how to get a loan scheduled for funding, or when a loan is being funded.
Any requests to change on an application. This includes email addresses, birthdates, spelling errors, or home addresses.
Any questions about the approved credit limit on an application. This includes questions about where the limit comes from, how to increase it, or any other queries about the maximum amount of credit the applicant is approved for.
If you are meeting in the house with a client and and you have any question about the application or approval status
Any questions about Stip Pay - the option for dealers to expedite the processing of loans from “conditional approval” to “auto-approved” without waiting for additional consumer documentation.
Questions about submitting requested documents that were missing from a particular loan. This includes items such as a Driver’s License, Install Contract, or Homeowner’s Insurance form.
Any general questions that dealers or consumers may have about our company, our platforms, and how our loan process works.
Any questions regarding error codes encountered when trying to submit/process an application or on our Commerce or Dealer Portal
Any general questions that dealers or consumers may have about our company, our platforms, and how our loan process works.